Rental Terms - BiBi Journey

BiBi Journey Rent-a-Car Terms and Conditions

Chapter 1 / General Provisions

Article 1 (Application of the Terms and Conditions)

1. The Company shall rent the rental vehicle (hereinafter referred to as the “Rental Car”) to the Renter in accordance with these Terms and Conditions and the detailed rules of these Terms and Conditions established pursuant to Article 40 (collectively, the “Terms, etc.”), and the Renter shall rent the Rental Car after understanding and agreeing to the Terms, etc. If, pursuant to Article 8, Paragraph 3, the Renter designates a driver different from the Renter, the Renter shall inform such driver of the provisions of the Terms, etc. that relate to the driver and shall cause the driver to comply with them. Matters not provided for in the Terms, etc. shall be governed by laws and regulations or general custom.
2. The Company may agree to special provisions to the extent that they do not conflict with the purpose of the Terms, etc., laws and regulations, administrative notices, or general custom. If special provisions are agreed upon, such special provisions shall prevail over the Terms, etc.

Chapter 2 / Reservations

Article 2 (Application for Reservation)

1. When renting a Rental Car, the Renter may apply for a reservation by agreeing to these Terms and Conditions and the separately prescribed price list, etc., and by clearly indicating in advance, by the separately prescribed method, the vehicle class, rental start date and time, rental location, rental period, return location, driver, whether accessories such as child seats are required, and other rental conditions (hereinafter referred to as the “Rental Conditions”).
2. When the Company receives an application for reservation from the Renter, the Company shall, in principle, accept the reservation within the scope of Rental Cars owned by the Company. In such case, unless otherwise specially approved by the Company, the Renter shall pay the separately prescribed reservation application fee.

Article 3 (Change of Reservation)

If the Renter wishes to change the Rental Conditions set forth in Paragraph 1 of the preceding Article, the Renter must obtain the prior consent of the Company.

Article 4 (Cancellation of Reservation, etc.)

1. The Renter and the Company may cancel the reservation by the separately prescribed method.
2. If the rental car rental agreement (hereinafter referred to as the “Rental Agreement”) has not been concluded more than one hour after the reserved rental start time, the reservation shall be deemed to have been cancelled.
3. If the reservation is cancelled for reasons attributable to the Renter, the Renter shall pay the reservation cancellation fee to the Company in accordance with the separately prescribed provisions, and the Company shall, upon receipt of such reservation cancellation fee, return the reservation application fee already received to the Renter.
4. If the reservation is cancelled for reasons attributable to the Company, the Company shall return the reservation application fee already received and shall also pay a penalty in accordance with the separately prescribed provisions.
5. If the Rental Agreement is not concluded or the reservation is cancelled due to an accident, theft, non-return, recall, natural disaster (including cases where traffic restrictions have been or are expected to be implemented due to an earthquake disaster, etc.), power outage, communication failure, request from a public agency, or any other reason not attributable to either the Renter or the Company, the Company shall return the reservation application fee already received.

Article 5 (Substitute Rental Car)

1. If the Company is unable to rent a Rental Car of the vehicle class reserved by the Renter, the Company may offer to rent a Rental Car of a vehicle class different from the reservation (hereinafter referred to as a “Substitute Rental Car”).
2. If the Renter accepts the offer under the preceding Paragraph, the Company shall rent the Substitute Rental Car under the same Rental Conditions as at the time of reservation, except for the vehicle class. If the rental charge for the Substitute Rental Car is higher than the rental charge for the reserved vehicle class, the rental charge for the reserved vehicle class shall apply; if it is lower than the rental charge for the reserved vehicle class, the rental charge for the vehicle class of the Substitute Rental Car shall apply.
3. The Renter may refuse the offer to rent a Substitute Rental Car under Paragraph 1 and cancel the reservation. In such case, the measures shall be governed by the provisions of the preceding Article.

Article 6 (Disclaimer)

With respect to cancellation of a reservation or failure to conclude a Rental Agreement, the Company and the Renter shall make no claims against each other except in the cases provided for in Articles 4 and 5

Article 7 (Reservation Agency Services)

1. The Renter may apply for a reservation through a travel agency, partner company, or other entity that handles reservation services on behalf of the Company (hereinafter referred to as an “Agency”).
2. A Renter who has made an application under the preceding Paragraph to an Agency may apply for a change or cancellation of the reservation only to that Agency.

Chapter 3 / Rental

Article 8 (Conclusion of the Rental Agreement)

1. The Renter shall clearly indicate the Rental Conditions provided for in Article 2, Paragraph 1, and the Company shall clearly indicate the rental conditions in accordance with these Terms and Conditions, the price list, etc., and the parties shall conclude the Rental Agreement. However, this shall not apply if there is no Rental Car available for rental, or if the Renter or driver falls under any of the items of Article 9, Paragraph 1 or Paragraph 2.
2. When the Rental Agreement is concluded, the Renter shall pay the rental charge provided for in Article 11, Paragraph 1 to the Company.
3. Based on the basic notice of the supervisory authority (Note 1), in order to enter the driver’s name, address, type of driver’s license, and driver’s license (Note 2) number in the rental ledger (rental record) and the rental certificate provided for in Article 14, Paragraph 1, or to attach a copy of the driver’s driver’s license, the Company may, when concluding the Rental Agreement, request the Renter to present the driver’s license of the driver designated by the Renter (hereinafter referred to as the “Driver”), and may also request submission of a copy thereof. In such case, if the Renter is the Driver, the Renter shall present the Renter’s own driver’s license or submit a copy thereof; if the Renter and the Driver are different persons, the Renter shall present that Driver’s driver’s license or submit a copy thereof.
(Note 1) The basic notice of the supervisory authority means items 2.(10) and (11) of the “Basic Notice Concerning Rental Cars” (Jiryo No. 138, June 13, 1995), a notice issued by the Director-General of the Road Transport Bureau of the Ministry of Land, Infrastructure, Transport and Tourism.
(Note 2) A driver’s license means a driver’s license prescribed in Article 92 of the Road Traffic Act that is in the form of a driver’s license under Form No. 14 of the Appendix to Article 19 of the Enforcement Regulations of the Road Traffic Act. An international driving permit or foreign driver’s license prescribed in Article 107-2 of the Road Traffic Act shall be treated in the same manner as a driver’s license.
4. When concluding the Rental Agreement, the Company may request the Renter and the Driver to present supplementary documents designated by the Company in addition to the driver’s license, and may make copies of the documents presented.
5. When concluding the Rental Agreement, the Company shall request notification of a mobile phone number, etc. through which the Renter and the Driver can be contacted during the rental period.
6. When concluding the Rental Agreement, the Company may request the Renter to pay by credit card or cash, or may designate another payment method.
7. he Renter may not extend the rental period after conclusion of the agreement.

Article 9 (Refusal to Conclude the Rental Agreement)

1. The Rental Agreement may not be concluded if the Renter or the Driver falls under any of the following items:
(1) When the Renter or Driver does not present the driver’s license required to drive the Rental Car to be rented, or does not agree to submit a copy of the Driver’s driver’s license despite being requested to do so by the Company.
(2) When the Renter or Driver is deemed to be under the influence of alcohol.
(3) When the Renter or Driver is deemed to exhibit symptoms of intoxication by narcotics, stimulants, thinner, etc.
(4) When a child under six years of age is to ride in the vehicle despite the absence of a child seat.
(5) When the Renter or Driver is deemed to be a member or related person of an organized crime group or an organized crime group-related organization, or to belong to any other anti-social organization.
2. The Company may refuse to conclude the Rental Agreement if the Renter or the Driver falls under any of the following items:
(1) When the driver designated at the time of reservation differs from the driver at the time of conclusion of the Rental Agreement.
(2) When there is a fact of past delinquency in payment of rental charges or any other obligations owed to the Company in connection with past rentals.
(3) When any act listed in Article 17 occurred in connection with a past rental.
(4) When any act listed in Article 18, Paragraph 6 or Article 25, Paragraph 1 occurred in connection with a past rental (including a rental by another rental car operator).
(5) When, in connection with a past rental, automobile insurance was not applied due to a violation of the rental terms and conditions or insurance policy terms.
(6) When, in relation to transactions with the Company, violent acts or language were used against employees or other related persons of the Company, or a burden exceeding a reasonable scope was demanded.
(7) When the Renter or Driver spread rumors, used fraudulent means or force to damage the Company’s credit, or obstructed the Company’s business.
(8) When separately specified conditions are not satisfied.
(9) In any other case where the Company deems the Renter or Driver inappropriate.
3. In the cases of the preceding two Paragraphs, if a reservation has already been established with the Renter, it shall be treated as if the reservation has been cancelled, and if the Renter has paid a reservation cancellation fee, the Company shall return the reservation application fee already received to the Renter

Article 10 (Formation of the Rental Agreement, etc.)

1. The Rental Agreement shall be formed when the Renter pays the rental charge to the Company and the Company delivers the Rental Car to the Renter. In such case, the reservation application fee already received shall be applied to part of the rental charge.
2. The delivery under the preceding Paragraph shall take place on the rental start date and time set forth in Article 2, Paragraph 1 at the rental location clearly indicated in that Paragraph.

Article 11 (Rental Charges)

The rental charge means the total amount of the following charges, and the Company shall clearly indicate each amount or the basis of calculation in the price list:
1. Basic charge, one-way drop-off fee, collision damage waiver enrollment fee, option charges, fuel cost, vehicle delivery and pickup charge, and other charges.
2. The basic charge shall be the charge that the Company has notified to and implemented with the Director of the Transport Branch Office of the Hokkaido District Transport Bureau at the time of rental of the Rental Car.
3. If the rental charge is revised after a reservation under Article 2 has been made, the lower rental charge shall apply by comparing the charge applied at the time of reservation and the charge at the time of rental.
4. Rental charges shall be prescribed in the detailed rules.

Article 12 (Change of Rental Conditions)

1. If the Renter wishes to change the Rental Conditions under Article 8, Paragraph 1 after conclusion of the Rental Agreement, the Renter must obtain the prior consent of the Company.
2. If a change in the Rental Conditions under the preceding Paragraph would interfere with the rental business, the Company may refuse to consent to such change.

Article 13 (Inspection, Maintenance, and Confirmation)

1. The Company shall rent Rental Cars that have undergone the inspection prescribed in Article 48 of the Road Transport Vehicle Act (periodic inspection and maintenance) and for which necessary maintenance has been carried out.
2. The Company shall conduct the inspection prescribed in Article 47-2 of the Road Transport Vehicle Act (daily inspection and maintenance) and carry out necessary maintenance.
3. The Renter or the Driver shall confirm that the inspections and maintenance under the preceding two Paragraphs have been carried out, and shall confirm, by inspection of the vehicle exterior and accessories based on the separately prescribed inspection sheet, that there is no poor maintenance of the Rental Car and that the Rental Car otherwise satisfies the Rental Conditions.
4. If poor maintenance of the Rental Car is found through the confirmation under the preceding Paragraph, the Company shall immediately carry out necessary maintenance, etc.

Article 14 (Issuance and Carrying of Rental Certificate, etc.)

1. When the Company delivers the Rental Car, the Company shall issue to the Renter the prescribed rental certificate stating the matters specified by the Director of the Transport Branch Office of the District Transport Bureau, in writing (including electromagnetic methods such as email).
2. During use of the Rental Car, the Renter or the Driver must carry the rental certificate issued under the preceding Paragraph (including carrying it by electromagnetic record).
3. If the Renter or the Driver loses the rental certificate, the Renter or the Driver shall immediately notify the Company thereof.

Chapter 4 / Use

Article 15 (Management Responsibility, etc.)

1. From the time the Renter or the Driver receives delivery of the Rental Car until it is returned to the Company (hereinafter referred to as “during use”), the Renter or the Driver shall use and keep the Rental Car with the duty of care of a prudent manager.
2. If, during use, the Renter or the Driver uses toll roads such as expressways, paid parking lots, or other paid services, the Renter or the Driver shall pay the usage fees, etc. to the provider of such paid service at the Renter’s or Driver’s own responsibility.
3. If the Company receives a request from a provider of paid services under the preceding Paragraph to disclose the Renter’s personal information at the relevant time by identifying the vehicle registration number and date and time of the Rental Car due to non-payment of usage fees, etc., the Renter agrees that the Company may provide the Renter’s personal information to the requester.

Article 16 (Daily Inspection and Maintenance)

During use, the Renter or the Driver must, before using the Rental Car each day, conduct the inspection prescribed in Article 47-2 of the Road Transport Vehicle Act (daily inspection and maintenance) and carry out necessary maintenance.

Article 17 (Prohibited Acts)

1. The Renter or the Driver shall not engage in any of the following acts during use:
(1) Use the Rental Car for an automobile transport business or a similar purpose without the consent of the Company and without obtaining permits, etc. under the Road Transport Act.
(2) Use the Rental Car for any purpose other than the prescribed purpose, or allow any person other than the driver stated in the rental certificate under Article 8, Paragraph 3 and persons who have obtained the Company’s consent to drive the Rental Car.
(3) Sublease the Rental Car, provide it as security to another party, or otherwise engage in any act that infringes the rights of the Company.
(4) Forge or alter the automobile registration number plate or vehicle number plate of the Rental Car, or modify, remodel, or otherwise change the original condition of the Rental Car.
(5) Use the Rental Car for any test or competition, or use it to tow or push another vehicle, without obtaining the Company’s consent.
(6) Use the Rental Car in violation of laws and regulations or public order and morals.
(7) Take out damage insurance for the Rental Car without obtaining the Company’s consent.
(8) Take the Rental Car outside Japan.
(9) Engage in any other act that violates the Rental Conditions under Article 8, Paragraph 1.
2. The Renter, the Driver, or their related persons shall not, without the Company’s consent, photograph, record audio, or record video of the Company’s office, business store, premises, etc. from inside or outside, or post, distribute, live-stream, or otherwise transmit such images, audio, or video on social media or the like.

Article 18 (Measures in the Case of Illegal Parking, etc.)

1. If the Renter or the Driver commits illegal parking as prescribed in the Road Traffic Act in relation to the Rental Car during use, the Renter or the Driver shall appear at the police station having jurisdiction over the area where the illegal parking occurred, immediately pay the penalty, etc. relating to the illegal parking, and bear all expenses associated with the illegal parking, such as towing, storage, and pickup.
2. When the Company receives notice from the police of a parking violation involving an unattended Rental Car, the Company shall contact the Renter or the Driver and instruct the Renter or the Driver to promptly move or pick up the Rental Car and to appear at the handling police station and process the violation by the expiration of the rental period of the Rental Car or by the time designated by the Company, and the Renter or the Driver shall comply with such instructions. If the Rental Car has been moved by the police, the Company may, at its discretion, pick up the Rental Car from the police itself.
3. After giving the instructions under the preceding Paragraph, the Company may, at its discretion, confirm the status of violation processing by means of a traffic violation notice, payment slip, receipt, etc.; if the violation has not been processed, the Company shall continue to give the instructions under the preceding Paragraph to the Renter or the Driver until it is processed. In addition, the Company may request the Renter or the Driver to personally sign the Company’s prescribed document (hereinafter referred to as the “Acknowledgment”) stating that the Renter or Driver acknowledges the fact of having committed an unattended parking violation and will appear at the police station, etc. and comply with legal measures as the violator, and the Renter or the Driver shall comply with such request.
4. If the Company deems it necessary, the Company may provide necessary cooperation for pursuing responsibility against the Renter or the Driver for the unattended parking violation by submitting to the police the Acknowledgment, the rental certificate, and other materials including personal information, and may take necessary legal measures such as submitting to the Public Safety Commission the written explanation prescribed in Article 51-4, Paragraph 6 of the Road Traffic Act, the Acknowledgment, and materials such as the rental certificate, and reporting the facts; the Renter or the Driver agrees to this.
5. If the Company receives an order to pay the unattended parking violation charge under Article 51-4, Paragraph 1 of the Road Traffic Act and pays the unattended parking violation charge, or if the Company bears expenses required to search for the Renter or the Driver or expenses required for moving, storing, picking up, etc. the vehicle, the Company shall charge the Renter the following amounts (hereinafter referred to as “Parking Violation-related Expenses”). In such case, the Renter shall pay the Parking Violation-related Expenses by the date designated by the Company.
(1) Amount equivalent to the unattended parking violation charge.
(2) Parking violation penalty separately prescribed by the Company.
(3) Expenses required for searching and expenses required for moving, storing, picking up, etc. the vehicle.
6. When the Company receives the order to pay the unattended parking violation charge under the preceding Paragraph, or when the Renter fails to pay the full amount charged under that Paragraph by the date designated by the Company, the Company shall take measures such as registering the Renter’s name, date of birth, driver’s license number, etc. in the information management system of the All Japan Rent-a-Car Association (hereinafter referred to as the “AJRCA System”), and the Renter agrees to this.
7. In cases where the Renter or the Driver should pay the penalties, etc. relating to illegal parking pursuant to Paragraph 1, if the Renter or the Driver does not comply with the Company’s instruction under Paragraph 2 to process the violation or the Company’s request under Paragraph 3 to sign the Acknowledgment, the Company may receive from such Renter a parking violation charge in the amount separately prescribed by the Company (referred to as the “Parking Violation Charge” in the following Paragraph) to be applied to the unattended parking violation charge and the parking violation penalty prescribed in Paragraph 5.
8. Notwithstanding Paragraph 6, if the Company has received from the Renter the full amount of the Parking Violation Charge and the expenses prescribed in Paragraph 5, Item 3, the Company shall not take measures such as registration in the AJRCA System prescribed in Paragraph 6, or shall delete data already registered in the AJRCA System.
9. If the Renter has paid the amount charged by the Company pursuant to Paragraph 5, and the Renter or the Driver later pays the penalty relating to such parking violation, or the order to pay the unattended parking violation charge is cancelled due to prosecution being instituted or for other reasons, and the Company receives a refund of the unattended parking violation charge, the Company shall refund to the Renter only the amount equivalent to the unattended parking violation charge among the Parking Violation-related Expenses already paid. The same shall apply where the Company has received the Parking Violation Charge pursuant to Paragraph 7.
10. If registration has been made in the AJRCA System pursuant to Paragraph 6, and the order to pay the unattended parking violation charge is cancelled due to payment of the penalty, etc., or the amount charged by the Company under Paragraph 5 has been paid in full to the Company, the Company shall delete the data registered in the AJRCA System.

Article 19 (GPS Function)

1. The Renter and the Driver agree that the Rental Car may be equipped with a Global Positioning System (hereinafter referred to as the “GPS Function”), that the current location, travel route, etc. of the Rental Car may be recorded in the system prescribed by the Company, and that the Company may use such recorded information for the following purposes:
(1) To confirm, at the end of the Rental Agreement, that the Rental Car has been returned to the prescribed location.
(2) To confirm the current location, etc. of the Rental Car when Article 25, Paragraph 1 applies, or in other cases where it is deemed necessary for the management of the Rental Car or performance of the Rental Agreement, etc.
(3) To use the information for marketing analysis after processing it into a form that cannot identify or specify individuals, for the purpose of improving the quality of products and services provided to the Renter and the Driver and improving customer satisfaction, etc.
2. The Renter and the Driver agree that, with respect to information recorded by the GPS Function under the preceding Paragraph, the Company may disclose such information to the extent necessary if disclosure is required based on laws and regulations, or if the Company receives a request or order for disclosure from a court, administrative agency, or other public agency.

Article 20 (Drive Recorder and Vehicle Communication Device of Automobile Manufacturer)

1. The Renter and the Driver agree that the Rental Car may be equipped with a drive recorder, that the driving conditions, etc. of the Renter and the Driver may be recorded, and that the Company may use such recorded information for the following purposes:
(1) To confirm the circumstances at the time of an accident if an accident occurs.
(2) To confirm the driving conditions, etc. of the Renter and the Driver when deemed necessary for the management of the Rental Car or performance of the Rental Agreement, etc.
(3) To use the information for marketing analysis after processing it into a form that cannot identify or specify individuals, for the purpose of improving the quality of products and services provided to the Renter and the Driver and improving customer satisfaction, etc.
2. The Renter and the Driver agree that, with respect to information recorded by the drive recorder under the preceding Paragraph, the Company may disclose such information to the extent necessary if disclosure is required based on laws and regulations, or if the Company receives a request or order for disclosure from a court, administrative agency, or other public agency.
3. The Renter and the Driver agree that the Rental Car may be equipped as standard with a vehicle communication device of an automobile manufacturer, and that automobile manufacturers and automobile sales companies, etc. (hereinafter referred to as “Automobile Manufacturers, etc.”) may obtain vehicle status information (operating information, location information, control information, failure information, etc.) of the Rental Car from the vehicle communication device for vehicle operation support services, vehicle driving support services, and other purposes of use publicly announced by the Automobile Manufacturers, etc.
4. The Renter and the Driver agree that the Company may receive from the Automobile Manufacturers, etc. the vehicle status information under the preceding Paragraph for use for the purposes set forth in each item of Paragraph 1.

Chapter 5 / Return

Article 21 (Responsibility for Return)

1. The Renter or the Driver shall return the Rental Car to the Company at the prescribed return location by the expiration of the rental period.
2. If the Renter or the Driver violates the preceding Paragraph, the Renter shall compensate the Company for the damage caused thereby.
3. If the Renter or the Driver is unable to return the Rental Car within the rental period due to a natural disaster or other force majeure, the Renter and the Driver shall not be liable for damage incurred by the Company. In such case, the Renter or the Driver shall immediately contact the Company and follow the Company’s instructions.

Article 22 (Confirmation at the Time of Return, etc.)

1. The Renter or the Driver shall return the Rental Car in the presence of the Company. In such case, the Rental Car shall be returned in the condition at the time of delivery, except for parts worn due to ordinary use, etc.
2. When returning the Rental Car, the Renter or the Driver shall confirm that there are no belongings left behind in the Rental Car by the Renter, the Driver, or passengers, and shall then return it.

Article 23 (Rental Charges When the Rental Period Is Changed)

If the Renter changes the rental period pursuant to Article 12, Paragraph 1, the Renter shall pay the rental charge corresponding to the changed rental period.

Article 24 (Return Location, etc.)

1. If the Renter changes the prescribed return location pursuant to Article 12, Paragraph 1, the Renter shall bear the cost of forwarding the vehicle required due to the change of return location.
2. If the Renter returns the Rental Car to a location other than the prescribed return location without obtaining the Company’s consent under Article 12, Paragraph 1, the Renter shall pay the following penalty for change of return location:
Penalty for change of return location = cost of forwarding the vehicle required due to the change of return location × 200%.

Article 25 (Measures in the Case of Non-return)

1. If the Renter or the Driver does not return the Rental Car to the prescribed return location despite expiration of the rental period and does not respond to the Company’s request for return, or if non-return is deemed to have occurred due to the Renter’s whereabouts becoming unknown or for other reasons, the Company shall, in addition to taking legal measures such as filing a criminal complaint, report the non-return damage to the All Japan Rent-a-Car Association and take measures such as registration in the AJRCA System, and the Renter agrees to this.
2. If the preceding Paragraph applies, the Company shall take necessary measures to confirm the location of the Rental Car, including inquiries to the family, relatives, workplace, and other related persons of the Renter or the Driver, and activation of the GPS Function.
3. If Paragraph 1 applies, the Renter shall be liable to compensate the Company for damage caused to the Company and shall also bear the expenses required for recovery of the Rental Car and for searching for the Renter or the Driver.

Chapter 6 / Measures in the Event of Breakdown, Accident, or Theft

Article 26 (Measures When a Breakdown Is Found)

If the Renter or the Driver discovers an abnormality or breakdown of the Rental Car during use, the Renter or the Driver shall immediately stop driving, contact the Company, and follow the Company’s instructions.

Article 27 (Measures When an Accident Occurs)

1. If an accident involving the Rental Car occurs during use, the Renter or the Driver shall immediately stop driving, take legally required measures regardless of the scale of the accident, and take the following measures:
(1) Immediately report the circumstances of the accident, etc. to the Company and follow the Company’s instructions.
(2) If repairs to the Rental Car are carried out based on the instructions under the preceding item, such repairs shall be carried out by the Company or at a factory designated by the Company, unless otherwise approved by the Company.
(3) Cooperate with investigations by the Company and the insurance company with which the Company has a contract in relation to the accident, and submit necessary documents, etc. without delay.
(4) Obtain the Company’s prior consent when reaching a settlement or any other agreement with the other party in relation to the accident.
2. In addition to taking the measures under the preceding Paragraph, the Renter or the Driver shall handle and resolve the accident at the Renter’s or Driver’s own responsibility.
3. The Company shall provide advice to the Renter or the Driver regarding the handling of the accident and shall cooperate in its resolution.

Article 28 (Measures When Theft Occurs)

If theft of the Rental Car occurs during use, or if any other damage is suffered, the Renter or the Driver shall take the following measures:
(1) Immediately report the matter to the nearest police station.
(2) Immediately report the damage circumstances, etc. to the Company and follow the Company’s instructions.
(3) Cooperate with investigations by the Company and the insurance company with which the Company has a contract in relation to the theft or other damage, and submit requested documents, etc. without delay.

Article 29 (Termination of the Rental Agreement Due to Inability to Use)

1. If the Rental Car becomes unusable during use due to breakdown, accident, theft, or any other reason (hereinafter referred to as “Breakdown, etc.”), the Rental Agreement shall terminate.
2. In the case of the preceding Paragraph, the Renter shall bear the expenses required for pickup and repair, etc. of the Rental Car, and the Company shall not return rental charges already received. However, this shall not apply if the Breakdown, etc. is due to a reason prescribed in Paragraph 3 or Paragraph 5.
3. If the Breakdown, etc. is caused by defects, malfunctions, or other nonconformity of the Rental Car with the Rental Conditions that existed before rental, a new Rental Agreement shall be deemed to have been concluded, and the Renter may receive provision of a Substitute Rental Car from the Company. The conditions for provision of the Substitute Rental Car shall be governed mutatis mutandis by Article 5, Paragraph 2.
4. If the Renter does not receive provision of the Substitute Rental Car under the preceding Paragraph, the Company shall return the full amount of rental charges already received. The same shall apply if the Company is unable to provide a Substitute Rental Car.
5. If the Breakdown, etc. occurs due to a reason not attributable to the Renter, the Driver, or the Company, the Company shall return to the Renter the remaining amount after deducting from the rental charges already received the rental charges corresponding to the period from rental to termination of the Rental Agreement.
6. Except for the measures provided for in this Article, the Renter may not make any claim against the Company other than those provided for in this Article for damage arising from the inability to use the Rental Car. However, this shall not apply if the Breakdown, etc. is caused by the Company’s intentional act or gross negligence

Chapter 7 / Compensation and Indemnity

Article 30 (Compensation and Business Compensation)

1. With respect to the use of the rented Rental Car, if the Renter or the Driver causes damage to the Company’s Rental Car, the Renter shall compensate for such damage. However, this shall not apply if the damage is due to a reason not attributable to the Renter or the Driver.
2. If the Renter is liable for damages under the preceding Paragraph, the Renter shall compensate for damage or provide business compensation in accordance with the provisions of the price list, etc. for damage resulting from the Company being unable to use the Rental Car due to accident, theft, breakdown, soiling or odor of the Rental Car, etc.
3. With respect to the use of the rented Rental Car, if the Renter or the Driver causes damage to a third party or the Company intentionally or negligently, the Renter or the Driver shall compensate for such damage.

Article 31 (Insurance and Compensation)

1. If the Renter bears liability for damages under Paragraph 1 or Paragraph 3 of the preceding Article, and if the Driver bears liability for damages under Paragraph 3 of the preceding Article, insurance money or compensation money shall be paid within the following limits under the damage insurance contract concluded by the Company for the Rental Car or the compensation system prescribed by the Company:
(1) Bodily injury liability coverage: Unlimited (including compulsory automobile liability insurance).
(2) Property damage liability coverage: Unlimited (deductible: JPY 50,000).
(3) Vehicle coverage: Limit per accident: market value. (Vehicle deductible: JPY 50,000; however, JPY 100,000 for C4, W3, W4, SUV3, and SUV4.)
(4) Personal injury coverage: Limit per accident: JPY 30,000,000 × seating capacity; limit per person: JPY 30,000,000.
2. If an exemption reason under the insurance policy terms or compensation system applies, the insurance money or compensation money prescribed in Paragraph 1 shall not be paid.
3. If the rental terms and conditions are violated, the insurance money or compensation money prescribed in Paragraph 1 shall not be paid.
4. Damage for which insurance money or compensation money is not paid, and damage exceeding the amount of insurance money or compensation money paid under Paragraph 1, shall be borne by the Renter or the Driver. If the limits under Paragraph 1 are changed by special agreement, damage exceeding the limits specified in the special agreement shall be borne by the Renter or the Driver. However, with respect to damage caused by a disaster designated as a severe disaster under Article 2 of the Act on Special Financial Assistance, etc. for Dealing with Severe Disasters (Act No. 150 of 1962) (hereinafter referred to as a “Severe Disaster”), if such damage relates to a Rental Car that was lost, damaged, or otherwise affected in an area designated for such Severe Disaster, the Renter or the Driver shall not be required to compensate for such damage unless the Renter or the Driver acted intentionally or with gross negligence in causing the damage.
5. If the Company has paid damages that should be borne by the Renter or the Driver, the Renter or the Driver shall immediately reimburse the Company for the amount paid by the Company.
6. Damage equivalent to the deductible amount for insurance money or compensation money prescribed in Paragraph 1, Item 2 or Item 3 shall be borne by the Renter or the Driver unless otherwise specially agreed.
7. Cases Where Insurance and Compensation Coverage Does Not Apply

If an accident occurs under any of the following circumstances or due to the following conduct, all damages arising from the accident shall be borne entirely by the customer, and the insurance and compensation system shall not apply.

• Failure to report the accident to both the police and the BBJ Rent A Car rental office.
• An accident caused by a person other than the driver or additional driver specified in the Rental Agreement.
• An accident occurring after an unauthorized extension of the rental period.
• Any other violation of the Rental Terms and Conditions (Rental Agreement).
• Driving under the influence of alcohol, driving without a valid driver's license, or operating the vehicle with more passengers than the permitted seating capacity.
• Settling or negotiating with the other party involved in the accident without prior consent from BBJ Rent A Car.
• Vehicle damage resulting from theft.
• Driving on beaches, riverbeds, forest roads, or any roads that are not properly maintained or managed.
• Damage to or corrosion of the vehicle caused by improper or abusive use, resulting in repair costs.
• Using the vehicle for any type of test, competition, racing event, towing, or pushing another vehicle.
• Damage to the rental vehicle caused by an accident involving a vehicle owned, used, or managed by the customer.
• Damage to the rental vehicle, signs, or other property within the rental office premises.
• Vehicle malfunction caused by operational error.
• Damage to or loss of in-vehicle equipment (excluding damage resulting directly from an accident).
• Scratches or damage caused by the use of snow chains, ski carriers, or similar accessories.
• Loss of wheel rims or wheel covers (excluding damage or loss resulting directly from an accident).
• Accidents caused by serious traffic violations.
• Accidents occurring while the driver was not wearing a seat belt.
• Damage resulting from inadequate vehicle management by the customer.
• Any accident falling under the exclusions stipulated in the BBJ Rent A Car Rental Terms and Conditions.
• Damage to property owned or managed by the renter, contracting party, or driver.

Cases Where the BBJ Peace of Mind Waiver Does Not Exempt the Customer from the Deductible and Non-Operation Charge (NOC) If an accident is caused by any of the following serious traffic violations or similar acts, the customer shall remain responsible for the applicable insurance deductible and the Non-Operation Charge (NOC), even if enrolled in the BBJ Peace of Mind Waiver.

• An accident caused by excessive speeding where it is proven that the legal speed limit was exceeded.
• An accident caused by failure to make a mandatory stop.
• An accident caused by crossing into a no-passing lane in violation of traffic regulations.
• An accident caused by violations such as prohibited right turns or prohibited U-turns.
• An accident caused by failure to obey a traffic signal.
• An accident caused by the use of a mobile phone while driving.
• Damage to the cargo compartment of an aluminum van or to the modified body section of a special-purpose vehicle.
• An accident caused by the use of non-compliant tires during mandatory chain-control restrictions issued in connection with a Heavy Snow Emergency Warning

Chapter 8 / Cancellation of the Rental Agreement

Article 32 (Cancellation of the Rental Agreement)

1. If the Renter or the Driver violates these Terms and Conditions during use, or comes to fall under any of the items of Article 9, Paragraph 1, the Company may cancel the Rental Agreement without any notice or demand and immediately request return of the Rental Car. In such case, the Company shall return to the Renter the remaining amount after deducting from the rental charges already received the rental charges corresponding to the period from rental to cancellation.
2. If the cancellation under the preceding Paragraph applies to the Renter, the Renter shall pay for damage incurred by the Company.

Article 33 (Early Termination)

1. Even during use, the Renter may terminate the Rental Agreement with the Company’s consent and upon payment of the early termination fee prescribed in the following Paragraph. In such case, unless separately prescribed provisions apply, the Company shall return to the Renter the remaining amount after deducting from the rental charges already received the rental charges corresponding to the period from rental to return.
2. When terminating under the preceding Paragraph, the Renter shall pay the following early termination fee to the Company:
Early termination fee = {(basic charge corresponding to the Rental Agreement period) - (basic charge corresponding to the period from rental to return)} × 50%.

Chapter 9 / Personal Information

Article 34 (Purpose of Use of Personal Information)

1. The purposes for which the Company obtains and uses the personal information of the Renter or the Driver are as follows:
(1) As an operator licensed to operate a rental car business under Article 80, Paragraph 1 of the Road Transport Act, to carry out matters required as conditions of the business license, such as preparing a rental certificate at the time of conclusion of the Rental Agreement.
(2) To inform the Renter or the Driver, by sending advertising materials, emails, etc., of Rental Cars, used vehicles, and other products handled by the Company, the provision of services related thereto, and the holding of various events, campaigns, etc.
(3) To verify the identity of the rental applicant or the Driver and to examine whether the Rental Agreement may be concluded when concluding the Rental Agreement.
(4) To conduct questionnaire surveys of the Renter or the Driver for the purpose of planning and developing products and services handled by the Company or considering measures to improve customer satisfaction.
(5) To statistically aggregate and analyze personal information and prepare statistical data processed into a form that cannot identify or specify individuals.
2. If the Company obtains personal information of the Renter or the Driver for purposes not specified in the items of Paragraph 1, the Company shall clearly indicate the purpose of use in advance.

Article 35 (Consent to Registration and Use of Personal Information)

1. If the Renter falls under any of the following items, the Renter agrees that personal information including the Renter’s name, date of birth, driver’s license number, etc. will be registered in the AJRCA System for a period not exceeding seven years, and that such information will be used by the All Japan Rent-a-Car Association, the regional rental car associations affiliated with it, and rental car operators that are members thereof for examination at the time of conclusion of rental agreements.
(1) When the Company is ordered to pay an unattended parking violation charge under Article 51-4, Paragraph 1 of the Road Traffic Act.
(2) When the full amount of the Parking Violation-related Expenses prescribed in Article 18, Paragraph 5 has not been paid to the Company.
(3) When non-return prescribed in Article 25, Paragraph 1 is deemed to have occurred.
2. If the Driver falls under Item 3 of the preceding Paragraph, personal information including the Driver’s name, date of birth, driver’s license number, etc. will be registered in the AJRCA System for a period not exceeding seven years and used by the rental car operators referred to in the preceding Paragraph for examination at the time of conclusion of rental agreements.

Chapter 10 / Miscellaneous Provisions

Article 36 (Set-off)

If the Company has a monetary obligation to the Renter under these Terms and Conditions, the Company may set it off at any time against any monetary obligation owed by the Renter to the Company.

Article 37 (Consumption Tax)

The Renter shall pay to the Company the consumption tax (including local consumption tax) imposed on transactions under these Terms and Conditions.

Article 38 (Late Payment Damages

If the Renter or the Company fails to perform a monetary obligation under these Terms and Conditions, the defaulting party shall pay late payment damages to the other party at an annual rate of 14.6%.

Article 39 (Priority Application of Japanese Terms, etc.)

If there is any discrepancy between the Japanese Terms, etc. and the Terms, etc. translated into a foreign language, the contents of the Japanese Terms, etc. shall prevail.

Article 40 (Detailed Rules)

The Company may separately establish detailed rules for these Terms and Conditions, and such detailed rules shall have the same effect as these Terms and Conditions.

Article 41 (Provision of Information on Important Matters)

1. The Company shall endeavor to provide information to the Renter before rental, in clear and plain language, regarding important matters among the Terms, etc., including the contents of the Renter’s liability for damages and business compensation, the contents and conditions of the Company’s insurance or compensation system, and the measures to be taken by the Renter in the event of breakdown, accident, theft, illegal parking, and delayed return, etc.
2. The Renter shall endeavor to understand the contents of the Terms, etc.

Article 42 (Posting, etc. of the Terms, etc.)

The Company shall present the Terms, etc. to the Renter by any of the following methods:
(1) Posting them at the Company’s business store in a manner easily visible to the public (including display on electronic devices such as displays).
(2) Posting them on a website, etc. in an easily viewable manner.
(3) Presenting them in writing (including electromagnetic methods such as email). In addition, the Company shall provide the Renter with an outline of the Terms, etc. through brochures, price lists, etc. issued by the Company. The same shall apply when the Terms, etc. are changed.

Article 43 (Changes to the Terms, etc.)

The Company may change these Terms, etc. When changing the Terms, etc., the Company shall announce, by posting on the Company’s website or by another appropriate method, the fact that the Terms, etc. will be changed, the contents of the changed Terms, etc., and the effective date thereof.

Article 44 (Governing Law)

The agreement, rental, and all acts incidental to the rental under these Terms and Conditions shall be governed by and interpreted in accordance with the laws of Japan.

Article 45 (Court of Agreed Jurisdiction)

If a dispute arises concerning rights and obligations under these Terms and Conditions, regardless of the amount in controversy, the summary court having jurisdiction over the location of the Company’s head office, branch office, or business office shall be the court of jurisdiction.

Supplementary Provisions

These Terms and Conditions shall come into effect on April 1, 2025.
Revised on March 20, 2025.